Terms and Conditions

Cancellations made before 5 August 2019: 10% of invoice total payable
Cancellations made between 5 August & 5 September 2019: 50% of invoice total payable
Cancellations made after 5 September 2019: 100% of invoice total payable


You may send a substitute delegate at any time however all cancellations and substitutions must be made in writing to Katherine Hampson. Email khampson@crain.com


Bookings received less than two weeks before the conference date must be paid by credit card. Full payment must be received one week before the conference. If you arrive at the conference without payment having been received by us, we will require credit card details in order to process your registration or confirmation of your payment to avoid a charge to your credit card.

Travel Insurance

You are advised to take out appropriate travel insurance, as we will not accept any liability for travelling, accommodation or other expenses incurred as a consequence of a possible conference cancellation or postponement.  In any event, Crain Communications Ltd will not accept liability for any loss, including incidental or consequential damages, etc.

 © Crain Communications 2019

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